It’s been an incredibly busy work week and you’re juggling multiple deadlines. Your children’s extra-curricular activities have you driving all over creation and you’re out of groceries. To top it all off, your house is a huge mess. 

Does this sound familiar? If so, it’s probably time to hire a home cleaning service to take one task off your plate! But to get the desired results, you can’t just employ any home cleaning service. Regardless of whether you need a one-time deep cleaning, seasonal services, or weekly cleaning, do your homework to identify the best fit. 

Here are some things to consider when choosing a professional cleaning service

Seek references and read reviews 

If you’re not sure where to start, ask friends, acquaintances, and colleagues if they like their home cleaning service. Are they punctual, polite, and trustworthy? Are they flexible with scheduling? How do they address complaints?

Also, consider requesting references and checking for Better Business Bureau complaints. And of course, you can always read reviews on Google and Yelp. 

Interview more than one company 

Interview more than one cleaning company before making a final decision. This allows you to get a feel for the management and the cleaning crew, ensure you are confident in their expertise, and comfortable having them in your home.

Bonding and insurance

What if a house cleaner damages or breaks something? Without proper insurance, they may not have the money to repair or replace your property. In addition, they won’t be legally responsible for the damages. Even worse, if they are injured on the job and don’t have the necessary insurance, you may wind up paying for medical bills.

This is why it is so crucial that you choose a house cleaning company that is bonded and insured. Liability insurance guarantees you will be compensated for any damaged property and workers’ compensation covers medical bills if someone is injured on the job. 

Included services and customization options 

Many professional cleaners will provide you with a list of services that come with recurring cleanings, such as trash emptying, vacuuming and mopping, disinfection, dusting, and scrubbing sinks, counters, toilets, tubs, and showers. Ask if they will tackle other tasks, such as window washing, carpet cleaning, or oven cleaning. And don’t forget to find out how much they charge for those additional items. 

Supplies and equipment 

Before selecting a home cleaning service, ask if they bring equipment and supplies. Some companies bring cleaning products, but you must supply a vacuum cleaner. If you are concerned with the type of chemicals they use, inquire about green options. Or ask if they will use the preferred supplies that you provide. 


Is there someone you can contact at any time and on any day with questions and concerns? Choose a company that is accessible, responsive, and communicative. 


Last but not least, ask how the company calculates rates. Do they charge a flat fee or an hourly rate? Or are costs based on your home’s square footage or the number of rooms? 

Washington’s superior home cleaning service

Alison Mckinney, a single mom of three and a 20-plus-year veteran of the law enforcement community, founded Above the Line Cleaning to provide exceptional, reliable home cleaning services for other busy homeowners and renters. Alison handpicks every team member for their ethics and character, so you can be confident in the quality of their service and their integrity. 

“Above the Line Cleaning was fantastic! The customer service was wonderful and they were able to work around my schedule with ease,” one recent customer wrote in a review. “I had them do a pre-move-in cleaning. I did my closing walk-through during the cleaning and visually saw them cleaning the walls and behind the fridge – it was absolutely amazing! They also cleaned inside all the drawers and the house smelled fresh and clean when they were finished. I would 100% would recommend and use again!”

We serve customers in the following areas

  • Walla Walla
  • College Place 
  • Dixie 
  • Waitsburg
  • Dayton
  • Lowden
  • Touchet
  • Milton-Freewater
  • Athena 
  • Weston

Our services include cleaning appliances, scrubbing bathroom surfaces, dusting, disinfecting, emptying trash, and much more.

Ready to find out how we can make your life a little less hectic? Contact us for a free estimate!


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